Terms of service

TERMS & CONDITIONS

Welcome to HVNR Health. By shopping with us, you acknowledge and accept the terms outlined below. We encourage our customers to read these carefully to ensure a seamless and transparent experience.

1. Product Range

HVNR offers a carefully curated selection of wellness and lifestyle products, including premium quality food items such as Manuka honey, as well as non-food goods. All products are handled, stored, and shipped in compliance with applicable regulations.

2. Prices & Payment

All prices are displayed including VAT, where applicable. Payments are processed securely via approved payment solutions to ensure a safe and easy checkout experience.

3. Shipping & Delivery

We ship internationally in cooperation with trusted partners. Delivery times are estimates and may vary. HVNR is not responsible for delays caused by shipping carriers, customs procedures, or unforeseen external factors.

4. Right of Withdrawal & Returns

Returns must be handled in accordance with the guidelines outlined in our Return and Refund Policy.

• Non-food items can be returned within 14 days.

• Food items must be completely sealed and unopened to be eligible for a return.

5. Liability

HVNR is not liable for indirect losses, consequential damages, or allergic reactions. Customers are expected to review product information and ingredient lists prior to use.

6. Defective or Incorrect Items

Should you receive an incorrect or defective product, please contact us within 48 hours at contact@hvnrhealth.com with photo documentation and order details. Our team will ensure a swift resolution.

7. Contact

For questions or support: HVNR GROUP
Carolinevej 3, 2900 Hellerup Denmark

CVR: 26499275

Email: contact@hvnrhealth.com

The Danish Veterinary, Food, Agriculture and Fisheries Agency's smiley report can be found here.